6 Costly Misconceptions about Carpet Cleaning

Misconception #1:
You should wait as long as possible before cleaning your carpet.

No. Dirt is an abrasive - like sandpaper. Every time you step on the carpet, you grind dirt into your carpet fibers. This cuts your carpet, just as if you had used a knife, causing it to wear out faster. Vacuuming helps, but by itself, it's simply not enough. The longer you wait to have your carpet cleaned, the more damage you do to it.


Misconception #2:
The only reason to clean carpets is to get out the dirt.

No. Outdoor air contains pollens, fungus, bacteria, air pollution, cigarette smoke, car exhaust -- and hundreds of other chemicals. When you and your family members come into your home, those pollutants are carried in and usually end up in your carpet. Dustmites, both dead and living, and their waste, build up over time also. Your carpet acts like a big filter, trapping these things out of the air you breathe, but like all filters it only works when it's clean!

If you have allergies, asthma, emphysema, or other breathing problems ñ one major source of your problem could be the pollens, fungus, dustmites and chemicals in your carpet.


Misconception #3:
One method of carpet cleaning is as good as another.

No. You can choose from many methods, each of which has their place. But for restorative residential cleaning, The best method to use is Hot Water Extraction. You may notice that your new carpet warranty actually requires this cleaning process, to stay valid.

Hot water extraction is done with a truck mounted system that heats the water to a high temperature and shoots the cleaning solution into the carpet at a higher pressure - - which breaks up the dirt, bacteria and pollens. Then the machine uses high suction to draw the dirt out of the carpet. Carpet will dry in approximately 2-4 hours and it's the method we use exclusively.


Misconception #4:
Having the right equipment is all a company needs to clean your carpets properly.

Not true. Many companies own hot-water cleaners - - but a large number of employees don't know how to use them correctly. This is why it's important that you choose your carpet cleaner carefully. We only use highly trained technicians and continually adopt new techniques and cleaners that work better than our current method.


Misconception #5:
The Company that offers the lowest price is the company you should hire.

Maybe - but not often. Here are three important points to consider.

Point #1: The price you see advertised may not be the price you pay.
Some carpet cleaners advertise price-per-room cleaning, but if you read the fine print you'll find that you may pay more once they see the actual size of the job. Or, they may try to sell you additional cleaning at a higher price, depending on the job situation.

Point #2: The price you see offered may not be for the service you want performed.
If you want the carpet cleaner to remove only some of the dirt, you can choose from hundreds of companies that use small shampooers or other cleaning methods. On the other hand, if you want your carpet thoroughly cleaned, you need to use a company that offers hot water extraction like we do.

Point #3: You get what you pay for.
Companies who charge the least for their services do so by using the cheapest cleaning products (usually harsh, strongly perfumed chemicals with VOCs such as 2-butoxyethanol or Glycol Ether) and working fast, to get through every job as quickly as possible...even if they miss some corners.

But there are new, "green" cleaning products available, often made from plant sources and which are safe even for people with chemical sensitivities, as well as being better for the environment. But they do cost more to use. Also, if your cleaner is detail-oriented, cleaning edges and corners, vacuuming for you first and drying each room after cleaning, it will take them longer to do your job, and they'll do fewer jobs a day...therefore probably charging more.


Misconception #6:
Any honest carpet cleaning company should be able to give you an exact price quote over the telephone.

I wish this was so, but it's not. Consumers often think that if they want to clean four rooms and the price is $30 per room, then the price will be $120. But this isn't always true.

Honest, reputable carpet cleaning companies usually price carpet cleaning by the square foot. So if you'd like me to tell you the exact cost of cleaning your carpet, I need to know the exact number of square feet that you want cleaned. To get an accurate measurement, I have a measuring wheel I use to calculate the exact size of the carpet area. This may be much smaller than the total sf of your home


Even though I can't give you an exact quote over the telephone, here are things I consider when quoting a price:

First, the type of carpet:
Certain types of carpet are harder to clean than others. So before I can give you a quote, I need to know the type of carpet you want cleaned.

Second, the amount of soiling:
Carpet that hasn't been cleaned for ten years will take longer to clean than carpet that was cleaned within the last six months.

Third, the amount of furniture that has to be moved:
If we have to move your furniture, the bid must include that labor. But if you move your furniture, you'll save money.

When booking your cleaning job, be sure to include all the areas that you want cleaned so there isn't any confusion or surprises on the day of cleaning.

If you'd like to have your carpets completely and thoroughly cleaned with safe "green" products-removing all allergens, bacteria and pollutants-then we invite you to give us a call at 385-8444. We'll be happy to answer any additional questions you may have regarding carpet cleaning or give you an free in-home carpet audit! We'll examine your carpets wear and soiling levels, check stains, tell you what results we can achieve and how, and give you an exact quote prepared exclusively for you and your particular needs. We'll even show you an easy way to remove more soil from your carpet - everyday!


Here's one last point:

We guarantee our work. That's right. We fully guarantee every cleaning job we do. If you aren't happy with our work, we'll re-clean the area for free. If you still aren't happy, you pay nothing. Not one red cent. What could be more fair?